Reviews

Shipping

Cutoff for expedited methods to ship same-day is 10 am est
We do not ship on U.S. Holidays
Shipping fees are non refundable

Destination	Method & ETA
48 Contiguous States	Standard Ground UNDER $150 (7-14 business days)
	Standard Ground OVER $150 (7-14 business days)
	Express on orders placed before 11 am PT (2-3 business days)
	Next Day on orders placed before 11 am PT (1-2 business days)
Hawaii & Alaska	Standard (1-4 business days)
APO, FPO & DPO Addresses	Standard UNDER $150 (7-14 business days)
APO, FPO & DPO Addresses	Standard OVER $150 (7-14 business days)
Puerto Rico	Express - orders placed before 11 am pt (2-3 business days)
U.S. Virgin Islands	Express - orders placed before 11 am pt (2-3 business days)
All Other U.S. Territories	Basic SurePost (up to 8 weeks)

Processing Time

Please allow up to 7 Business days to process your order due to additional precautions our fulfillment center is taking. Shipping charges are non-refundable.

Tracking My Order

Tracking updates may not be available for up to 3 business days after your order ships. Once your order ships, we'll send you an email that contains tracking info and links. If your order has shipped to a location in the United States, you can also click the “Track Order” link at the bottom of any page on Finity Inc or sign in to My Account and follow the tracking link under "Order History." Still have questions? Please call Client Services at +530-628-3066 to contact us, and we'll be happy to assist you.

Shipping Faq's

clubbebe Elite members enjoy FREE standard shipping and Icon members enjoy FREE express shipping on all orders. Not a member? Join now.

For Colorado residents: Starting July 1, 2022 there will be a delivery fee of $0.27 automatically added to purchases. Retailers will have to collect the $0.27 fee every time they deliver taxable goods to a Colorado address. The $0.27 fee applies to retailers selling taxable tangible goods for delivery by motor vehicle to Colorado consumers. Click to Learn More.

U.S. FREE SHIPPING POLICY

Enjoy free standard shipping, with delivery in 2-14 business days, on any Finity Inc order of $150 or more shipped to an address within the 48 contiguous United States. Excludes Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands and all other shipping destinations outside the United States. Shipping and handling charges will be deducted automatically at checkout for qualifying orders when the customer selects standard shipping. Valid on Finity Inc only. Offer not valid on previous purchases. Subject to adjustment due to returns, cancellations and exchanges. Minimum purchase required; sales tax and shipping and handling do not qualify toward the minimum purchase. Other restrictions may apply. Offer subject to change at any time.

Which carriers do you use?

We use UPS, FedEx or a combination of UPS and USPS or FedEx. Shipments to P.O. boxes are delivered by USPS only.

How do I track my order?

Once your order ships, we'll send you an email that contains tracking info and links. You can also sign in to My Account and follow the tracking link under "Order History." Please note it may take up to 24-48 hours for tracking information to appear. Still have questions? Please call Client Services at +530-628-3066 or contact us, and we'll be happy to assist you.

Do I have to sign for my package?

All orders over $500 and any order delivered to a business address require signatures. Sometimes a signature may be required for orders under $500, at the discretion of the UPS driver.

Can I ship to different addresses in the same order?

Sorry, we don't offer multiple-address shipping within one order.

Do you offer weekend delivery?

Packages delivered by USPS might arrive on a Saturday. All other packages are delivered Monday through Friday only.

What if my order doesn't arrive?

If, after following up with UPS, FedEx, or USPS, you're still not satisfied, please call Client Services at 530-628-3066 or contact us, and we'll be happy to assist you.

SHIPPING RESTRICTIONS

Orders containing fragrances and nail polish may only be shipped within the 48 contiguous states via ground delivery. Fragrance and nail polish delivery to P.O. boxes are unavailable.

bebe ships to P.O. boxes in the 48 contiguous states, Guam and Saipan via standard shipping only. At this time, we do not ship to P.O. boxes in Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands and U.S. Territories other than Guam and Saipan.

International Orders

Finity Inc has partnered with a trusted third-party company, Borderfree, to fulfill orders for our international customers.
Please note that Borderfree coordinates your Finity Inc order and is responsible for all billing, shipping and customer service issues related to your International order.
Select your items at bebe.com and put your items in the bebe shopping bag.
Select the International Shipping link in the shopping bag.
Confirm the items in your bag are ready for purchase and proceed to Borderfree's checkout page by selecting the Checkout button.
To complete your order, you will be asked to fill in shipping and billing information on the checkout page.
If you would like assistance placing your order, please contact Borderfree: service@pptogo.com

Duties & Taxes

Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.

What's your return policy?

We hope you love your Finity Inc purchase, but if you need to make a return, you can do so within 30 days your order shipping through our online portal accessed below. You can receive a full refund within 21 days from the shipping date. After 21 days, and within 30 days, you will receive a merchandise credit on an eGift Card. After 30 days, we will no longer accept returns. Please be advised that once an order has been placed it can't be canceled or changed. You'll have to wait until you receive your purchase and then return it. Please note that online purchases must be returned via the online portal only.

How to return an item:

For mail-in returns, please enclose the packing slip inside the package, attach the pre-paid, pre-addressed Return Label to the outside of the box, and drop it off at your closest carrier location. All contiguous U.S. orders will have the option of a $4.00 an item return label fee which will be deducted from the total refund or credit if the provided label is used. You may also send the merchandise back using any other traceable method at your expense. Finity Inc is not responsible for lost or damaged packages.

PLEASE NOTE:

Final Sale Items: Any styles listed as final sale are not eligible for refund, store credit, exchange, or return. All intimates are considered final sale.
All items that do not meet our return criteria (listed below) or are sent back without prior authorization will be considered forfeited and will be handled at Finity Inc sole discretion. This may include a $5 restocking fee.
Only customers in the contiguous US can obtain a shipping label
Finity Inc cannot provide shipping labels for APO = Army Post Office & FPO - Fleet Post Office
Shipping charges are non-refundable.

How soon will I get my refund?

Once your items are inspected by the store, you'll get your refund typically within 10-14 business days from the date your package is received in our facility. You will not be notified when your package arrives to our facility, so we do recommend that you save your tracking number so that you can track your package. This will also help you time the processing of your refund. If you do not receive an email notification from us within 14 business days from the day your package arrived to our facility.

All returns MUST meet the following criteria:

Return New Items Only: Returned clothes and accessories must be in new, unworn condition without any damages and with the original hang tag attached. Please try on all clothing with an undergarment.
Remember to Keep the Tags on: Please remember to keep all tags on if you want to return the item. If you return an item without the original hang tag attached, the return will not be processed.
Some Items Cannot Be Returned: Unfortunately, any styles marked as final sale items cannot be returned, final sale styles include sale styles, intimates and swimwear cannot be returned.
Shoes, if shoes are not returned with the exact same style box the customer will be charged a $15 dollar processing fee.
A Refund If Returned Within 30 Days: If the items you ordered are not what you expected in size, fit or style, we will gladly provide you with a refund on any regular priced items in your order within 30 days of purchase.
Items Can Not Be Returned After 30 Days.
Automated Return Center: Access your return center online, select the item(s) you would like to return, get a refund estimate, download your shipping label. Your refund will be processed within 10-14 business days after we receive and inspect the returned item(s).

Please contact our Customer Service Team regarding return labels for International Orders.

Currently we do not provide return labels for US territories (outside of the contiguous US)

Please send your eligible return to:
Name:Finity Inc Address: 407 E Ayre St, Wilmington, DE 19804

Receiving hours are M-F 7a-2p excluding holidays.

All returns must be sent with prepaid postage; We do not accept C.O.D. We recommend using a traceable method to ship back your return and keeping your tracking number on hand until your return is fully processed. bebe is not responsible for lost shipments. Please make sure you include your packing slip and please note your order number on the outside of the package.

New Customer

Shipping & Returns